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12/12/2014

Did I Buy Genuine?

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Have you ever bought E6000 online?

If you answered Yes, there's a chance you may have bought an inferior copy product!
If you answered No, there's a chance you may have bought an inferior copy product!
You may think we made a mistake there, but unfortunately, just like famous brand perfumes and designer handbags, illegal copy glue is a big market for fraudulent factories and dealers. In some cases genuine businesses may have been taken for a ride too! Unlike the perfumes and handbags, E6000 doesn't cost a lot, so really there's no excuse to opt for an inferior copy product. Especially when it can be dangerous!

Over the past year we've had an increase in the number of inquiries starting with "I bought E6000 online and I'm not sure if it's real". Unfortunately factories will illegally stick a brand name label on an inferior product to make a quick dollar, or hundreds of thousands of dollars as they likely do.

If you've bought E6000 from an online auction site, craft site or overseas web store, especially if they are located in China or Hong Kong, you have probably been duped into buying an inferior product. The American manufacturer doesn't sell E6000 to distributors in China or Hong Kong, so if you've seen a seller from those countries, it's almost definitely not the real product.

Sometimes it's easy to spot a copy. Names like E600, F6000, Junior E6000, Max E6000, B6000, Jr E6000 and Glue6000 are among some of the imitations we've seen. But often they have the full unaltered name E6000 on the tube. Although it may look the same or similar, the real difference is inside. Fake products may dry yellowish, become brittle, stay sticky, smell like regular craft glue, never set at all, have a low bond strength, be extremely runny or fail to adhere even the most common surfaces. All of these are not the characteristics of the famous genuine E6000 product.

The inferior products are likely to come from factories operating sweat-shop style operations and not fairly paying their staff. If they are prepared to fake a product to make a few bucks, they're going to be using sub-standard and potentially dangerous ingredients and business practices, possibly endangering their workers.

The unfortunate part is, occasionally reputable businesses and stores also inadvertently buy these inferior products from these overseas sellers thinking they've got the real product and end up selling it as "real" in their stores. Make sure you ask and are reassured the product is legitimate.

An Australian business who imports a fake product into Australia can be liable for litigation from the manufacturer who reserve the right to protect their brand and IP, but also in relation to any health, safety and regulatory issues relating to the product and ingredients.

It is also a legal requirement to hold or have access to the MSDS forms for all chemical products being sold. There generally won't be MSDS forms for the counterfeit products.

We source all of our E6000 direct from the manufacturer in the USA which arrive on sealed and numbered pallets. Therefore we can guarantee 100% that all products on this web store are without doubt the real original product made by Eclectic Products USA. We fully recommend the E6000 adhesives and endorse the reputation of the manufacturer. This is backed up with our 100% satisfaction guarantee and after sales service, in addition to your assurances and guarantees set by the Trade Practices Act.
If you are aware of or suspect someone of selling counterfeit E6000 adhesives in Australia, please fill out the form below and we will forward it to the appropriate department for investigation. You may remain anonymous and we will not forward any identifying information.
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    Do you Suspect a Counterfeit Product?

    We would appreciate a first name for use in any reply or follow up from us.
    We would appreciate an email so we can advise the outcome of investigation. We will not forward your email.
    We would appreciate a contact number so we can advise the outcome of investigation or if we have any questions. We will not forward your contact number.
    Please detail where you saw the item you suspect to be counterfeit.
    Did you purchase the item? Have you been in contact with the seller regarding this issue? Any other information you may have.
    Max file size: 20MB
    Please upload a photo of the item to help us verify the authenticity.
Submit
Please note: Your contact details (if provided) and IP address will not be disclosed to the manufacturer or their legal representatives. They will only be used by our office to advise you of the outcome of investigations, to clarify your information provided or to contact you if you request us to do so in the above form. No action will be taken against anyone who has purchased a counterfeit product. We are only looking to stop the importation and distribution of it. Thank you.

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